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How ho1365 Protects Your Personal Data

At ho1365, your personal data is handled with care and kept only for the purposes set out in this policy.

Data collected only as neededSecure account sessionsTouch 'n Go, GrabPay, Boost dan FPX payment data protectedYour rights, clearly statedContact us to request changes
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ho1365 How ho1365 Protects Your Personal Data
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Reach Our Privacy Support Team

If you have a question about how your data is handled, want to request a correction, or need to raise a concern under this policy, our support team is ready to help.

Live Chat Connect with our support team via live chat available around the clock from your ho1365 account page. Privacy questions are routed directly to the data team for faster handling.
Email Support Send your data access, correction or deletion request to our privacy email address. We aim to acknowledge your message within 24 hours and resolve it within seven working days.
Privacy Request Form Use the structured form inside your account dashboard to submit formal data requests. The form captures the exact details we need to verify your identity and process your request without delay.
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How We Handle Data, Cookies and Account Security

ho1365 applies layered controls across data collection, storage, cookie use and account access to keep your information accurate and secure.

Data Collection

We collect only what is necessary to run your account and process transactions. This includes your registration details, deposit and withdrawal records, and device data used to detect suspicious login attempts.

Cookie Policy

Cookies on ho1365 are used for session management, fraud prevention and lobby performance. You can manage non-essential cookies through your browser settings at any time without affecting your ability to log in.

Account Security

Login sessions are protected with token-based authentication and flagged when accessed from an unrecognised device or location. You can review active sessions and revoke access from the security section of your account.

Data Retention

We keep your account data for as long as your account remains active and for a period after closure as required by financial record-keeping obligations. Once the retention period expires, data is securely deleted.

Who to Contact

Our designated data contact handles all privacy requests. Reach them via the email address or request form listed in the support section above. Include your registered email so we can verify your identity.

Requesting Changes

You may request access to, correction of, or deletion of your personal data at any time. We will confirm the action taken within seven working days of verifying your identity through your registered account details.

Your Privacy Questions Answered

These questions cover the data rights most commonly raised by those who use ho1365 from Malaysia. If your question is not listed here, contact our support team directly and we will respond within one business day.

We collect your name, email address, phone number, date of birth and payment details linked to Touch 'n Go, GrabPay, Boost dan FPX. Device and session data is also recorded to protect your account from unauthorised access.

Yes. Submit a data access request through the privacy form in your account dashboard or email our data contact directly. We will compile and send your data within seven working days after verifying your identity.

Log in to your account and update basic details directly from the profile section. For details you cannot edit yourself — such as identity verification records — contact support with the correct information and we will process the update.

We share data only with payment processors like Touch 'n Go, GrabPay, Boost dan FPX and platform infrastructure partners under strict data-handling contracts. We do not sell personal data or share it for marketing purposes with outside parties.

After account closure, we retain your transaction and identity records for the period required under applicable financial regulations. Once that period ends, records are permanently deleted from our systems.

We use session cookies to keep you logged in and security cookies to detect fraud. Analytics cookies are non-essential and can be disabled in your browser settings. Disabling them does not affect login or deposit functionality.

Send a deletion request via the privacy form or email support with your registered account email. We will verify your identity, process the deletion and confirm completion within seven working days, subject to any legal retention obligations.

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